British Airways

In the spring of 2020, the COVID-19 pandemic dramatically impacted on the travel industry. The vast majority of the airline companies responded by cancelling flights en masse. Cases were filed against virtually every airline company by customers alleging breach of contract and other claims.

Amongst them, a class action was filed against British Airways PLC. Plaintiffs whose British Airways flights were canceled, and who were offered only a voucher as a remedy, alleged that British Airways breached the contract governing their tickets by failing to provide them with their preferred remedy, i.e., a refund. The parties of the dispute have then reached a friendly settlement of the case which has been finally approved by the District Court of New York on 16 November 2022.

According to the settlement, passengers who bought a British Airways flight ticket and whose flight was cancelled between 1 March 2020 and 31 December 2021 will have the option to get full refund.

Reference: Stephen Ide v. British Airways PLC (UK), U.S. District Court for the Southern District of New York.

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