On 13 May 2022, the District Court of California rejected a motion to dismiss a complaint filed by ticket purchasers concerning the refund policy for events affected by the COVID-19 pandemic enacted by StubHub, a ticket exchange and resale company.

The plaintiffs allege that StubHub misrepresented its refund policy. Notably, for years prior to COVID-19, defendant had assured customers that ticket purchasers would receive full refunds for cancelled events. However, in March 2020, in light of the COVID-19 pandemic, the defendant announced that instead of a refund, it would issue a 120% credit when an event was cancelled. The court found that the plaintiffs had sufficiently substantiated their claims as to the ticket seller's deceptive attitude.

Full text of the decision available at docketalarm.com en