On 20 April 2022, the Spanish Supreme Court (resolución n°358/2022) held that a company providing services of contact centers legally proceeded to the collective dismissal of almost 1,000 employees in June 2020, upholding a judgment of the High Court of Catalonia.

At the time, the Spanish government had imposed a prohibition to collectively dismiss employees for force majeure due to COVID-19. However, the Supreme Court considered that the company had lawfully dismissed its employees despite being related to COVID-19 because it had lost its main client, Airbnb, which represented around 43% of its pre-pandemic revenues, therefore constituting a structural and definitive change of circumstances for the company.

Full text of the decision available at es